Help & Instructions
Learn how to use LinkedCreds - Business to create, manage, and share verifiable credentials for your employees.
🚀 Quick Start Guide
Step 1: Sign In
Click "Sign In" in the top right corner and authenticate with your Google account.
Step 2: Create Your First Credential
Click "Add a New Credential" to start documenting employee skills, employment, or volunteer work.
Step 3: Fill Out the Form
Complete the multi-step form with details about the credential, evidence, and duration.
Step 4: Request Recommendations
Ask supervisors or colleagues to provide recommendations to validate the credential.
Step 5: View Your Credentials
Check "My Skills" to see all your created credentials and their status.
Frequently Asked Questions
Creating Credentials
How do I create a new credential?
- Click 'Add a New Credential' in the navigation menu
- Select the type of credential you want to create (Skill, Employment, Performance Review, or Volunteer)
- Fill out the multi-step form with all required information
- Upload supporting evidence (documents, images, videos)
- Submit the credential for processing
What information do I need to provide?
The required information varies by credential type, but generally includes:
- Credential name and description
- Duration or date range
- Supporting evidence (documents, certificates, photos)
- Contact information for verification
Managing Your Credentials
How do I view all my credentials?
Click "My Skills" in the navigation menu to see all your created credentials. You can view details, share credentials, and manage recommendations from this dashboard.
How do I share a credential?
- Go to 'My Skills' and find the credential you want to share
- Click the share button (📤) on the credential card
- Copy the shareable link or send it directly via email
How do I import existing credentials?
If you have existing credentials in JSON format, you can import them:
- Click 'Import Skill Credential' in the navigation menu
- Paste your credential JSON data or provide a URL
- Review the extracted information and submit
Recommendations & Validation
How do I request recommendations?
- When creating a credential, you can request recommendations from supervisors or colleagues
- Provide the recommender's email address
- They will receive an email with a link to provide their recommendation
How do I review recommendations?
- When someone provides a recommendation, you'll be notified
- Click on the recommendation link to review the details
- Choose to 'Approve' or 'Hide' the recommendation
- Approved recommendations will be visible on your credential
Analytics & Tracking
What analytics are available?
The Analytics page provides insights into your credential usage:
- Credentials Issued: Track how many credentials you've created by type
- Click Rates: Monitor how often people click on your shared credentials
- Evidence Attachment Rates: See how often you include supporting evidence
How do I access analytics?
Click "Analytics" in the navigation menu to view your credential statistics and engagement metrics.
Troubleshooting
Common Issues and Solutions
Can't sign in?
Make sure you're using a valid Google account. Clear your browser cache and cookies, then try again.
Credential not showing up?
Check that you completed all required fields in the form. Credentials may take a few minutes to appear after submission.
Can't upload files?
Ensure your files are in supported formats (PDF, JPG, PNG, MP4). Check that files are under the size limit.
Recommendation emails not received?
Check spam folders. Ensure the email address is correct and the recipient has access to their email.
Need more help?
Contact our support team at lc.business-support@allskillscount.org
Still Need Help?
If you can't find the answer to your question, our support team is here to help.
Email Support
Response Time
We typically respond within 24-48 hours